Privacy & Data Policy

Your trust is our priority. Here is how we manage your information within our marketplace ecosystem.

Vendor-Buyer Data Sharing

To facilitate delivery, we share your contact and address details only with the specific vendor you purchased from and our logistics partners. We never sell your data to third-party advertisers.

Marketplace Return & Refund

Return Eligibility

As a marketplace, returns are accepted if the part is defective, wrongly described by the vendor, or incorrect for your VIN. "Change of mind" returns are subject to the individual vendor's approval.

The Refund Process

• Report a problem within 48 hours of delivery.
• Our logistics team will verify the part condition at the pickup point.
• Refunds are credited to your AutoSpareLink Wallet or original payment method.

Shipping & Logistics

We provide unified logistics for all vendors on our platform to ensure a consistent experience for you.

Delivery Timelines (Rwanda)

• Kigali: Same day or Next day.
• Upcountry: 2-3 Working days.

Order Cancellation

Before Dispatch

You can cancel your order for a full refund as long as the status is "Processing." Once the vendor has handed the item to our courier, it is considered dispatched.

Vendor Cancellations

Occasionally, a vendor may report an item out of stock. In this case, AutoSpareLink will notify you immediately and issue a 100% refund plus a discount voucher for your next purchase.

Dispute Resolution

These terms are governed by the laws of the Republic of Rwanda. Any disputes between buyers and vendors that cannot be settled via our support team will be mediated by AutoSpareLink Legal.